DELIVERY ACROSS UKRAINE
You can receive your order at any branch of “Nova Poshta” throughout Ukraine. Delivery to the post office is free. Please note that cash on delivery at the post office is currently unavailable because of the war in Ukraine.
International delivery is carried out using the services of UKRPOSHTA.
The cost of delivery to any corner of the world is 15€.
The estimated delivery time is 14-31 days because of the war in our country.
According to the brand’s policy, sales and delivery to Belarus and Russia are not available.
HOW TO TRACK YOUT INTERNATIONAL ORDER:
Paste your tracking number from the “Shipping Information” email you received from firstname.lastname@example.org
If you did not receive the email, please check your spam folder. If there is no letter, we are always happy to help by mail: email@example.com
Click the “Track” button
If you have additional questions, you can contact us at instagram dm.
RETURN AND EXCHANGE POLICY
According to Cabinet Resolution No. 172: Jewelry made of precious metals, precious stones, organically formed precious stones, and semi-precious stones - cannot be exchanged (returned).
If you notice a defect when you receive the product, it will be exchanged for another one at our expense.
If you want to exchange the product for another one or you made a mistake in the size, the exchange is at the expense of the buyer. The buyer is responsible for paying their own shipping costs for returning the product. Shipping costs are non-refundable.
broq is not responsible for any duties/imports/taxes and customs charges as part of the exchange/return.
Gift certificates are also non-refundable