Customer Care

How to make an order

– Select the product model
– Choose what material the jewelry should be made of. Available options: 925 sterling silver; in silver with yellow gilding.
If you want your jewelry to be made entirely of white, red, yellow gold, contact us using the EMAIL ADDRESS, or write to us at the phone number: +380 (95) 627 05 47
– To purchase rings, enter your exact finger size. If the customer mistakenly entered the wrong size, an exchange is possible – Shipping is paid by the customer.
The processing time for your order is 1-2 days.
The order fulfillment period is 4-7 working days. Mon-Fri are considered working days.
As soon as your order is ready, the manager will contact you and send you a TTN, by which you can track the delivery status of your order.
Delivery time in Ukraine is 1-2 days, abroad 14-31 days. Because of the war in our country, delivery times may be extended to 2-3 months. Unfortunately, we cannot influence this situation in any way. Therefore, we will be grateful for your understanding.

Payment and delivery

You can pay online on the website with a Visa/MasterCard bank card through the Portmone electronic payment system or PayPal Payment system.

Delivery

Delivery across Ukraine

You can receive your order at any branch of “Nova Poshta” throughout Ukraine. Delivery to the post office is free. Please note that cash on delivery at the post office is currently unavailable because of the war in Ukraine.

International Delivery

International delivery is carried out using the services of Ukrposhta.

The cost of delivery to any corner of the world is $13.

The estimated delivery time is 14-31 days. Because of the war in our country, these terms can be extended to 2-3 months, we apologize in advance for possible delays in delivery.

According to the brand’s policy, sales and delivery to Belarus and Russia are not available.

Refund Policy

– Select the product model
– Choose what material the jewelry should be made of. Available options: 925 sterling silver; in silver with yellow gilding.
If you want your jewelry to be made entirely of white, red, yellow gold, contact us using the EMAIL ADDRESS, or write to us at the phone number: +380 (95) 627 05 47
– To purchase rings, enter your exact finger size. If the customer mistakenly entered the wrong size, an exchange is possible – Shipping is paid by the customer.
The processing time for your order is 1-2 days.
The order fulfillment period is 4-7 working days. Mon-Fri are considered working days.
As soon as your order is ready, the manager will contact you and send you a TTN, by which you can track the delivery status of your order.
Delivery time in Ukraine is 1-2 days, abroad 14-31 days. Because of the war in our country, delivery times may be extended to 2-3 months. Unfortunately, we cannot influence this situation in any way. Therefore, we will be grateful for your understanding.

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